FAQ

Q: How do I initially engage with Matthew Ko & Associates?

A: You will be provided with an initial consultation.  The main purpose of this meeting is for us to find out your needs and to gather the relevant background information to help you.

Once it is determined that we can assist you, we will issue you an engagement letter detailing the scope of work, expected outcomes, time frame for each deliverable together with an estimated fee.

You should carefully review this letter before considering whether to engage with us.  We will not commence any work until you sign and return the engagement letter.

* Please note that the above procedures do not apply to some of our services where the size of the engagement is relatively small or is short term engagement such as simple individual tax returns, MyInfoBank online purchases, ad-hoc small project where the cost not exceeding $500, etc.

** Our initial consultation is generally charged at $200 (excluding GST) and capped at 1 hour.  However, you may be eligible for a 30 Minutes Complementary Consultation (please refer to the box to the right for further details).

Q: How are engagement fees determined?

A: We will endeavour to set a fixed fee for each engagement.  Our fees are based on hourly charge rate of the staff assigned to the engagement multiplied by the number of hours agreed upon (if the actual hours spent on the engagement is less than the agreed hours, only the actual hours spent will be charged).  

Q: What if I have forgotten my User ID or password for MyInfoBank account?

A: By clicking on "Forgot your password?" on the log in page, your password will be sent to your email.  Alternatively, you can contact us on 1300 95 35 65 or email to info@mkassociates.com.au

Q: What are the charges if I want to add hard copy documents to my MyInfoBank account?

A: There are conversion charges for us to arrange hard copy documents to be scanned, encrypted and uploaded to your account. Please click here for the current conversion charge rates.